TERMS AND CONDITIONS

TERMS AND CONDITIONS FOR THE WEARABLE ART

Return and Cancellation Policies

Your satisfaction is of the utmost importance to us.  However, it is important to note that our garments are made-to-order and the materials cannot be reused once the creation process has begun. Please refer to our cancellation and return policies below for details.

Cancellation Policy

- Orders cancelled up to 72 hours after payment confirmation* will be eligible for a full refund including the shipping cost and minus any credit card processing fees.  If you would like to cancel your order, please contact our office immediately at 334.310.2344. Orders cannot be cancelled after that.

*When you receive an email regarding payment confirmation from M.G. Ballard Designs or receipt of your payment through any of our credit card processing entities, your payment has been confirmed.  

Return Policy

Fitting Issues

Upon the arrival of your package, we encourage you to check and make sure that your garments have been made in the size you ordered.  

Garments that do not fit to your personal tastes but are made in the size you ordered cannot be returned or exchanged.  We recommend that you use our ordering tips and/or order your garment a size larger if you are not absolutely sure about how you want a it to fit. That way, you can use your local alterations specialist to alter the garment to your specifications.  Please note that leather garments can be taken in; however, because the needle leaves an actual puncture in the skin, it would leave unsightly markings if a leather garment is let out. 

Leather Issues

Please note that leather is a natural product made from the hides of animals and is subject to subtle scarring and markings.  These do not indicate a fault in the skins, but it is simply a characteristic.  

Color Issues

If we shipped you an item in the wrong color: You are eligible for a full refund if we confirm that we made your garment(s) in the wrong color. Please note that the settings of your computer screen may alter the color of the pictures of the textile color swatches shown on our site. Slight color differences between the color of your item and the color shown on screen do not mean your item has been shipped in the wrong color and are not grounds for a refund. 

Also, due to potential differences in leather colors coming from different dye lots, we recommend ordering all pieces at the same time that you wish to order in the same color.  We can not guarantee exact color matches when garments are ordered later intended to match those already purchased.  

In general, if you are returning or exchanging items, please make sure they are in their original condition - unworn, unwashed, unaltered, undamaged, clean, free of perfumes, oils, lint and hair and with tags intact and attached.

Please note:  Requests for returns must be made within 5 days of receipt of the garment as evidenced by our delivery notification. Garments must be returned to us within 10 days of receipt or claims will not be honored.